At Silestone® Countertops, Unsui Slab, Quartz Countertops, we respect the privacy of our visitors and customers. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website silestone.520hyy.com/ or interact with us.
Information We Collect
We may collect personal and non-personal information from you in various ways when you visit our website, including:
- Directly from You – We may ask you to provide certain information about yourself when you sign up for an account, place an order, submit an inquiry, participate in surveys, contests or promotions, or use other features of our website. This may include contact information, payment information, and other details necessary to process your requests.
- From Your Activity – We may collect information about your device and your usage of our website through cookies, web beacons, and other technologies. This allows us to improve your browsing experience.
- From Other Sources – We may receive information about you from third party sources to supplement our records. This may include updated contact details, demographic data, and information to verify your identity.
The types of personal information we collect may include name, email address, postal address, phone number, credit card information, and any other details needed to provide our products and services.
How We Use the Information
The information we collect is used in the following ways:
- Process Orders – We use your purchase details to complete transactions, arrange shipping, issue refunds, and for other order management purposes.
- Provide Products & Services – We may use your information to communicate with you about our products, services, promotions, and offers.
- Administer Contests – If you participate in contests or promotions, we use your information to administer the programs.
- Improve User Experience – We analyze usage patterns, preferences, and browsing behavior to improve our website functionality and user experience.
- Personalize Content – We may customize the content and information you see based on your preferences, location, and browsing history.
- Prevent Fraud – We monitor activity and accounts to detect and prevent fraudulent activity and abuse of our website.
- Comply with Legal Obligations – We use your information when necessary to comply with all applicable laws, regulations, legal processes, and governmental requests.
How We Share Information
We do not sell or rent your personal information. We only disclose it in the following circumstances:
- Service Providers – We provide access to third party service providers that help us operate and optimize our business. They may have access to personal information needed to perform their functions but are prohibited from using it for other purposes.
- Business Transfers – If we are acquired by or merged with another company, your information may be transferred. In this event, you will be notified via email or prominent notice on our website.
- Compliance with Laws – We may disclose user information when required by law, subpoena, search warrant, court order, or other legal process. We will limit the information released to only what is strictly required by law.
- Protection of Rights – We may disclose limited personal information when necessary to protect the vital interests, rights, property, safety, or security of our company, employees, customers, or the general public.
Your Choices & Rights
You may choose to restrict the collection or use of your information in the following ways:
- Limit the information you provide when registering for an account or placing an order.
- Opt-out of marketing communications by following the opt-out instructions in any promotional message sent to you.
- Adjust cookie settings on your browser to restrict or disable cookies on our website.
- Submit a request to access, change, or delete your personal data. We will respond within 30 days.
As a user of our website, you have the following rights with respect to your personal data:
- Right of Access – You have the right to access and obtain a copy of the personal data we hold about you.
- Right of Rectification – You have the right to request that we correct any inaccurate or incomplete personal data.
- Right of Erasure – In certain cases, you have the right to request that we erase personal data we hold about you.
- Right to Restrict Processing – You have the right to request that we restrict the processing of your personal data in some circumstances.
- Right to Data Portability – You have the right to request a machine-readable copy of your personal data that we hold.
- Right to Object – You have the right to object to our processing of your personal data in some circumstances.
Data Retention
We will only retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy or to comply with applicable laws. When assessing retention periods, we take into account factors including legal obligations, transactional history, and customer expectations.
Security of Your Information
We take all reasonable steps and precautions to protect your personal information. We use recognized online and offline security measures including encryption, firewalls, access controls, employee training, and physical security measures.
While we make good faith efforts to store information in a secure operating environment, no method of storing or transmitting electronic data is ever completely secure, so we cannot guarantee absolute security.
Changes to This Privacy Policy
We may occasionally update this privacy policy to reflect changes in our practices, technology, legal requirements, and other updates. We encourage you to periodically review this page for the latest information on our privacy practices.
The effective date indicates when the current version took effect. If we make any material changes, we will notify you through email or by a notice on our website prior to the changes taking effect.
International Data Transfers
We are a global company and we may transfer your personal information to recipients in countries other than your country of residence. These countries may have data protection rules that are different from your country. However, we will take measures to ensure adequate safeguards are in place to protect your personal information.
Minors
Our website is not directed to minors under the age of 16. We do not knowingly collect personal information from children under 16 without obtaining parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware personal information has been collected from a child under 16 without verification of parental consent, we will take steps to delete it.
California Resident Rights
If you are a California resident, you have the right to request information from us regarding the manner in which we share certain personal information as defined by California law with third parties for their direct marketing purposes.
